the Sole Mate
Custom Orthotics & Footbeds

#204 - 3303 Coldstream Ave.
Vernon BC V1T 1Y1
(250) 542-8483

Order Orthotics Online with The Sole Mate

Why did we go online when we already have a huge waiting list you may wonder? Well some days we wonder the same! But some patients travel long distances to come see us. For some people the distance is so great that it requires flying. At The Sole Mate we are really flattered but we also understand that not everybody can afford flying – or even driving for hours – to come see us. We also figured that this allows us to see patients at all hours of the day, so for those that don’t want to wait in order to be seen in person, you can begin right now!

So that’s why we’ve developed our online assessment – this way, people can use our services even from across the ocean at any time they want and from the comfort of their home! There is no limit to how many people we can help!

 

Step One

Please fill out our
Online Assessment Form
and hit Send!

 

 

Step Two

Submit 3 photos of the following (pants rolled up above the knees, barefoot):

  • Front (face) view from the hips down
  • Front (face) view of the feet only
  • Back view of the ankles

Email your Photos:

 

 

Step Three

When we receive your form, we will ship you a casting kit.

Read our FAQ's below, for more information on how long that usually takes.

When we receive your casting kit, your orthotics will be shipped within three working days.

 

 

Online Ordering FAQ's

How can I be assessed without being seen in person?

Through a very thorough questionnaire and through evaluation of very specific photos we request that you submit, we can easily determine what type of correction is needed for your orthotics.

Is an online assessment as good as one in person?

Well let’s face it: this will never replace an assessment in person. But over the years we have seen a lot of patients and we have noticed what pieces of information seem to be the most important in deciding the type of support/correction someone needs. We have regrouped all of those in a very thorough online assessment and feel confident that we can still provide the best orthotics, even over the internet.

How much time does it take before the orthotics land on my doorstep?

Once you submit the Online Assessment Form, we will mail you a casting kit. We ship Express from British-Columbia, Canada.

  • For western provinces, expect 1 or 2 days.
  • For the rest of Canada, expect 2-4 days.
  • For any other country, expect 4-10 days.

Once you return your cast to us we will begin making your orthotics right away and we will have them ready to ship in 3 business days. You can then expect the same delays for shipping the orthotics back to you.

What type of orthotics do you make?

We use a flexible resin because we believe an orthotic should work with the foot and not just act as a stopper. Therefore we make full-contact, fairly flexible orthotics (we mould the material directly onto the replica of your foot). As for the length of them, once you are done filling out the assessment form you will be given the choice of full length, 7/8 or ¾ orthotics. You will also be given choices of cover materials.

Why do you need to know my weight?

Because our orthotics are fairly flexible, knowing your weight will help us determine the best flex for your orthotics. Cheating will only result in cheating yourself ;-)

Can you tell me if I need orthotics?

This is always a hard question to answer! Without doing an assessment it is hard for us to judge. But one thing for sure, if you are experiencing foot/leg/hip or low back pain, there is a very good chance we can help you! If you are not in pain but you have noticed uneven or out of the ordinary wear pattern on your shoes, it may also be worth coming in for an assessment (or sending us photos of them if you are using our online services). If all is well it still may not be an indication that you are doing fine without them! Family history and old injuries may also point you in the right direction.

Do I get a discount if I order more than one pair?

At The Sole Mate we prefer that you try our product before committing to ordering more than one pair. This is why once you have ordered with us we keep the mould of your feet so we are ready to make you a new pair anytime. That way you can try our product for a while and make sure a second pair is really necessary before ordering it. Once you are ready, go to (I am a happy wearer of your orthotics and I want a new pair – this should be a hyperlink). You will benefit from the same discount as if you had ordered more than one pair right away. No pressure!

I have been seen in person, can I order a new pair online?

You can certainly order a new pair through the website. However, if your plaster moulds were handed to you, you will have to ship them to us. We recommend that you wrap them in bubble wrap and place them in a box. Make sure to indicate Fragile on the box.

Will I need to wear ugly orthopaedic looking shoes with my orthotics?

We don't! So there shouldn't be any reason you should!

How long do orthotics last?

For custom-made orthotics, even though we don’t recommend you use a pair for more than 2 years without having a check-up, they will typically last 3-5 years, depending on how much you wear them. Of course the more pairs you own, the longer they will last as each pair gets a “recovery” time and there is less wear and tear from moving them from shoe to shoe.

Are orthotics covered by the government medical services?

Sadly in British-Columbia orthotics are not covered anymore by the Medical Service Plan (MSP). However, if you qualify for Premium Assistance, you may be eligible for a discount. If you have extended health (typically through your work), you are more than likely covered.

Are orthotics covered by my health plan?

Most extended health plans cover orthotics. Some have a fixed maximum amount, some cover a certain percentage (typically 80%) and some cover the full amount with no limit. Refer to your booklet (or go online) and search under “Medical devices”, “Orthotics” or “Orthopaedic appliances” to find out what your coverage is.

Do I need a referral from my doctor?

If you have extended health that covers you for orthotics, most plans will request a referral. Typically they will require that it is written by a medical doctor, but some companies will accept referrals from physiotherapists, chiropractors and naturopaths. Refer to your booklet (or online) to find out their exact requirements.

Is there a warranty on orthotics?

For as much as we want to save your sole, we cannot promise that all your ailments will disappear with orthotics! But what we can promise is that if there are any manufacturing defects within the 1st year, we will repair them free of charge. We can also promise you that if you need adjustments for your comfort, we will also provide them free of charge.


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